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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.

2028 45
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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.

2028 40
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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.

2028 40
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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

– Take Care of Your Chatbot Branding . What’s more, the language processing technology behind chatbots and voice interfaces is capable of learning as it goes along, evolving with its users. Take Care of Your Chatbot Branding . This makes it not only a tool but a crucial branding opportunity. between now and 2028.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

In 2024, watch as the global trendsetter brings to bear its technological expertise combined with a captive Prime membership, brand recognition, and national employer buy-in to re-envision healthcare that truly works around the patient.

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What’s Everyone Talking About in Customer Experience Today?

BlueOcean

34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Because Amazon is such an industry monolith, it’s incredibly rare to find consumers who aren’t familiar with the Amazon standard of customer experience.