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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40
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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40
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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

– Take Care of Your Chatbot Branding . Take Care of Your Chatbot Branding . When it comes to tone, don’t forget that your voice or chatbot is a front-line ambassador for your brand. This makes it not only a tool but a crucial branding opportunity. between now and 2028. – Define Your Chatbot Goals.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

In 2024, watch as the global trendsetter brings to bear its technological expertise combined with a captive Prime membership, brand recognition, and national employer buy-in to re-envision healthcare that truly works around the patient.

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10 Mistakes to Avoid When Launching Your Dealership Experience Survey

SurveySensum

So, with this blog, we will embark on a journey to list out the 10 mistakes that brands should be careful about while creating their next dealership experience survey. Asking Too Many Questions Do you know that, the ideal survey length is 5 minutes, and consumers are not willing to answer more than 5-7 survey questions?