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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

– Take Care of Your Chatbot Branding . Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 Take Care of Your Chatbot Branding . This makes it not only a tool but a crucial branding opportunity.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

In classic Amazon style, its pharmacy offers two-day shipping on prescriptions by mail, with same-day delivery available in seven markets, with plans to add a dozen more cities by year end. Other highlights include a new health and wellness subscription for consumers that includes preventative health screenings and nutritional counselling.

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10 Mistakes to Avoid When Launching Your Dealership Experience Survey

SurveySensum

So, with this blog, we will embark on a journey to list out the 10 mistakes that brands should be careful about while creating their next dealership experience survey. Asking Too Many Questions Do you know that, the ideal survey length is 5 minutes, and consumers are not willing to answer more than 5-7 survey questions?

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What’s Everyone Talking About in Customer Experience Today?

BlueOcean

Interestingly, while the biggest investments have most recently been in programs that drive product adoption, develop brand advocates, and simplify processes, many CCOs indicate that their CX priorities look very different—and spending has yet to catch up with those priorities. billion to $27.12 billion—an annual growth rate of 17.5%.

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AI Helping Restaurants Navigate the Future of Food

NetBase

When deciding what to eat for that next meal, more and more often, consumers are making an ethical choice. So, how are consumers eating more ethically, specifically? Multiple points in the farm-to-table cycle for consumers to pay attention to. And why a brand should or shouldn’t care. It’s What’s for Dinner! Embrace soy.

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AI Helping Restaurants Navigate the Future of Food

NetBase

When deciding what to eat for that next meal, more and more often, consumers are making an ethical choice. So, how are consumers eating more ethically, specifically? Multiple points in the farm-to-table cycle for consumers to pay attention to. And why a brand should or shouldn’t care. It’s What’s for Dinner! Embrace soy.

2028 40