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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

In classic Amazon style, its pharmacy offers two-day shipping on prescriptions by mail, with same-day delivery available in seven markets, with plans to add a dozen more cities by year end. Other highlights include a new health and wellness subscription for consumers that includes preventative health screenings and nutritional counselling.

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How to Use AI to Create Great Customer Education Course Content

Gainsight

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b Meanwhile, Walgreens is using AI to track the spread of the flu, and Northface uses it to help consumers find the perfect coat. There’s no question: AI is on fire.

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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation.

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Moving Beyond Basic Functionality: Customers Now Prefer a Completely Digital Banking Experience

West Monroe

But a deeper look shows that the digital functions used most frequently—by consumer and commercial customers alike—are relatively basic: checking account balances, transactions, and statements; transferring funds from account-to-account, bank-to-bank, or person-to-person; and paying bills. Threats from non-traditional players.

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 However, according to the Journal of Retailing and Consumer Services, people prefer virtual assistants who seem genuinely happy. between now and 2028.

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Moving Beyond Basic Functionality: Customers Now Prefer a Completely Digital Banking Experience

West Monroe

But a deeper look shows that the digital functions used most frequently—by consumer and commercial customers alike—are relatively basic: checking account balances, transactions, and statements; transferring funds from account-to-account, bank-to-bank, or person-to-person; and paying bills. Threats from non-traditional players.

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