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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How To Strengthen Customer Retention After Virality by Angus Knights (Spiceworks News & Insights) A viral moment quickly leads new and returning shoppers to the brand’s site to check out the product(s) they have seen in action from their favorite creators or influencers on social media. Here’s how. must practice.

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CRM integration: A gateway to enhanced customer management

BirdEye

The chefs are your sales team, the servers are your customer service representatives, and the diners are your clients. This integration centralizes information, synchronizes data, and streamlines processes across various platforms, ensuring that every department works in unison, from sales to customer support.

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The Importance of Mobile Customer Experience in 2023

SurveySensum

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? billion by 2028.

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AI Helping Restaurants Navigate the Future of Food

NetBase

And it seems they’re right, as food manufacturers and retailers are faced with corresponding shifts in production and sales strategies to keep up with these ethical eaters. Over the past five years, sales of ethical food and drink have shot up by 43 per cent from £5.7 Innova Market Insights has estimated that more than 25% of U.S.

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AI Helping Restaurants Navigate the Future of Food

NetBase

And it seems they’re right, as food manufacturers and retailers are faced with corresponding shifts in production and sales strategies to keep up with these ethical eaters. Over the past five years, sales of ethical food and drink have shot up by 43 per cent from £5.7 Innova Market Insights has estimated that more than 25% of U.S.

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Beauty in Imperfection

C Space

Marketing (and advertising) has a perfection problem. Amadeus Redha explains why the future of marketing is similar to a Japanese philosophy of aesthetics, and why it’s OK to be a little bit imperfect…. Marketing Manager at C Space. Amadeus Redha is Marketing Manager at C Space. Beauty in Imperfection. Amadeus Redha.

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