CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

SurveySensum

SEPTEMBER 6, 2023

I started by reading reviews, seeking advice from friends, and checking social media. To my surprise, I found numerous positive reviews and recommendations from delighted OnePlus customers. They shared stories of excellent customer service, speedy issue resolutions, and fantastic phone features. Not just that.

NPS 52

NPS Brands Social Media Net Promoter Score 52

ShepHyken

AUGUST 30, 2019

It’s simply the average profit you’ll generate with your customers over the lifetime of the relationship. By working to increase your customer lifetime value, you can afford to spend more on advertising, out-market competitors, and increase company profits. How do you get your customers to keep coming back?

Blog 105

Blog Loyalty Programs Loyalty Lifetime Customer 105

SurveySensum

JANUARY 26, 2024

Address negative customer feedback promptly and professionally. Scenario : Emily, a fitness enthusiast, stumbles upon an online advertisement for a new fitness app while browsing social media. Key Touchpoints : Social media ad showcasing the app’s features. Positive reviews on app stores and websites.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

JULY 13, 2023

You can do this by actively listening to your customers, identifying areas for improvement, and taking action on their feedback. Create engaging advertisements. Touchpoints Word-of-mouth, storefront, or even an advertisement Surveys to take Usually none at this stage. The customers are being aware of your business only.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

You can do this by actively listening to your customers, identifying areas for improvement, and taking action on their feedback. Create engaging advertisements. Touchpoints Word-of-mouth, storefront, or even an advertisement Surveys to take Usually none at this stage. The customers are being aware of your business only.

Retail 52

Retail Customer Experience Touchpoint Social Media 52