Personalizing the Customer Experience Is a Competitive Differentiator
ShepHyken
AUGUST 18, 2021
Seventy-five percent surveyed are more likely to be loyal to a company or brand that delivers a personalized customer experience. . If I had to book a flight on an airline, why would I choose one over another? That leaves airline schedules, seat availability, etc. That leaves airline schedules, seat availability, etc.
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