ShepHyken
FEBRUARY 28, 2020
If you’re a Customer Experience specialist, you might think that salespeople are not the kind of role models to get customer care tips from. I give them customer experience tips and insights, not the other way around.”. Read Shep’s latest Forbes article: Do Airline Passengers Have The Right To Recline?
ijgolding
FEBRUARY 13, 2018
One will focus purely on acquiring customers, including running digital marketing campaigns. Five will focus on customer service, with responsibility for leading a customer care team and overseeing complaints and continuous improvement. But these roles are not entirely what they appear to be. Say what you mean.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He is an expert in transforming how employees work with customers through multiple digital marketing strategies. Annette Franz.
ProProfs Chat
JANUARY 17, 2020
Not only did they report this news of United Airlines, but they also reported that the passenger faced severe injuries. . The anger among customers grew when Diane Mager, the CEO of the Customer Experience Professionals Association, talked about the incident but didn’t pinpoint the problems that needed to be discussed.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He is an expert in transforming how employees work with customers through multiple digital marketing strategies. Annette Franz.
Expert insights. Personalized for you.
118 
Let's personalize your content