ijgolding

NOVEMBER 13, 2014

The reason why the airline became the one that most loved to hate is not very difficult to understand. He has admitted that he was wrong not to change the way the airline treated customers much sooner and is committed to making the Ryanair Customer Experience even better.

Brands 99

Brands Airlines Financial Travel 99

ijgolding

MARCH 31, 2017

Having flown over 300 times in the last two years alone, I am well versed in the differences between airlines. In fact, one of my most read posts is a review I conducted in 2014, comparing the airlines Emirates and Etihad. Michael Bartlett is a Customer Experience professional based out of Missouri, USA and owner of MeasureOfTruth.co.

Customer Experience 65

Customer Experience Airlines Travel Customer Experience Professionals 65

ijgolding

JULY 14, 2017

We’ve all encountered these scenarios, where we’re left feeling a certain way by one supermarket/airline/store/bank and completely different by another. In scenario 1, the business understood this customer’s whole journey. Scenario 1 leaves you reassured, and looking forward. Scenario 2 leaves you anxious and looking for a plan B.

Customer Experience Design 109

Customer Experience Design Customer Experience Banking Airlines 109

ijgolding

NOVEMBER 24, 2015

Whilst many of the people who have had to endure my ramblings are aligned to my passion for the subject of Customer Experience, there will always be some who have a different perspective. I do not want to fly with airlines who could not care less how they treat me. It is not a right to have customers.

Customer Experience 59

Customer Experience Customer Experience Professionals Airlines Consumers 59

ijgolding

SEPTEMBER 21, 2015

That is why I also advise people that I am a Customer Experience ‘Specialist’ – not an ‘expert’ – as I believe that anyone who champions a profession should be continually developing their specialism. Continuous professional development never ends!! South West Airlines. British Airways.

Books 91

Books Brands Customer Experience Chief Customer Officer 91

Qualtrics

JULY 18, 2019

Sometimes, depending on the way you’ve received the customer feedback, it may be more appropriate to respond to customers in a general way, like through a written, open letter. We’ve seen these in the opening pages of in-flight magazines like Southwest Airlines , for example. Free Customer Satisfaction Survey Template.

Feedback 49

Feedback Government Magazine Airlines 49

CSM Magazine

MAY 19, 2023

It focuses on creating a seamless and delightful experience for customers throughout their journey, including pre-sales, actual purchase, and post-sales support. This approach is crucial as it directly impacts customer retention, brand loyalty, and revenue generation.

Customer Experience 52

Customer Experience Net Promoter Score Customer Journey Mapping Touchpoint 52