ijgolding

NOVEMBER 13, 2014

The reason why the airline became the one that most loved to hate is not very difficult to understand. He has admitted that he was wrong not to change the way the airline treated customers much sooner and is committed to making the Ryanair Customer Experience even better.

Brands 99

Brands Airlines Financial Travel 99

ijgolding

MARCH 31, 2017

Having flown over 300 times in the last two years alone, I am well versed in the differences between airlines. In fact, one of my most read posts is a review I conducted in 2014, comparing the airlines Emirates and Etihad. Michael Bartlett is a Customer Experience professional based out of Missouri, USA and owner of MeasureOfTruth.co.

Customer Experience 65

Customer Experience Airlines Travel Customer Experience Professionals 65

ijgolding

JULY 14, 2017

We’ve all encountered these scenarios, where we’re left feeling a certain way by one supermarket/airline/store/bank and completely different by another. In scenario 1, the business understood this customer’s whole journey. Scenario 1 leaves you reassured, and looking forward. Scenario 2 leaves you anxious and looking for a plan B.

Customer Experience Design 109

Customer Experience Design Customer Experience Banking Airlines 109

ijgolding

NOVEMBER 24, 2015

Whilst many of the people who have had to endure my ramblings are aligned to my passion for the subject of Customer Experience, there will always be some who have a different perspective. I do not want to fly with airlines who could not care less how they treat me. It is not a right to have customers.

Customer Experience 59

Customer Experience Customer Experience Professionals Airlines Consumers 59

ijgolding

SEPTEMBER 21, 2015

That is why I also advise people that I am a Customer Experience ‘Specialist’ – not an ‘expert’ – as I believe that anyone who champions a profession should be continually developing their specialism. Continuous professional development never ends!! South West Airlines. British Airways.

Books 91

Books Brands Customer Experience Chief Customer Officer 91

CSM Magazine

MAY 19, 2023

They use data gathered from customer interactions to pinpoint areas for optimization, making data-driven decisions that improve various aspects of a customer’s journey – from initial discovery, through purchasing and support, to long-term loyalty and brand advocacy.

Customer Experience 52

Customer Experience Net Promoter Score Customer Journey Mapping Touchpoint 52

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 59

Customer Service Customer Experience Magazine Books 59