Talkdesk

JULY 31, 2017

Customers are switching services and switching brands rapidly. In the Dreamforce presentation last year, we showed that customers are switching brands two thirds of the time if they are not happy — and the proof of that is in the fact that half of the Fortune 500 companies from ten years ago aren’t around anymore.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Customers are switching services and switching brands rapidly. In the Dreamforce presentation last year, we showed that customers are switching brands two thirds of the time if they are not happy — and the proof of that is in the fact that half of the Fortune 500 companies from ten years ago aren’t around anymore.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Michel Falcon Experience

FEBRUARY 11, 2019

I’m going to have a conversation with you and this is where I’m going to ask you to really think about the behaviors of your customers and anyone that interacts with your brand. But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores?

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

You build an organization that have systems and processes happening behind the scenes to enrich the lives of your customers, and you grow an organization, organically, through referrals, and repeat business, and being an admired brand, and all these great things. What is the brand? Who’s going to answer for me?

Culture 12

Culture 2019 Engagement Net Promoter Score 12