Average Handle Time Contact Center Customer Expectations Omnichannel 
Playvox
JANUARY 24, 2022
While it’s hard to argue against the importance of delivering great CX, it’s also all too easy to assume that the experiences your contact center delivers are up to par simply because you are handling interactions efficiently. Until you start measuring customer experience , you could easily be falling behind the competition.
Think Customers
APRIL 21, 2022
When it comes to customer service, customers expect fast and accurate support through the channel of their choice. It’s up to businesses to figure out how to best meet those expectations. This typically means choosing between omnichannel versus multichannel support. What is omnichannel support?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Pointillist
SEPTEMBER 28, 2021
According to Forbes, poor customer service is costing businesses more than $75 billion a year. The pressure to reduce contact center costs is immense. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction.
eGain Blogs
APRIL 10, 2023
But without accurate knowledge that is consolidated in a unified hub and optimized with analytics, self-service will do nothing but trigger rage by the time the customer gets to a human contact center agent. Reasoning enables a conversational approach and helps solve more complex customer issues with self-service.
Think Customers
OCTOBER 4, 2021
Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalized customer service. Chatbots and messaging each serve a vital role in the overall customer journey, and contact centers need to know when is the right moment to deploy an automated or human response. What’s a chatbot?
Playvox
MAY 4, 2023
Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. What Is A Digital Contact Center? Is your contact center omnichannel?
Natalie Petouhof
SEPTEMBER 12, 2018
The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through other channels; email, text, web chat, Facebook Messenger, WeChat… When customers reach out to an agent, they need help and are often upset. Tweet Let’s face it. The result?
Expert insights. Personalized for you.
88 
Let's personalize your content