CSM Magazine

DECEMBER 8, 2022

A customer experience strategy is a plan of action to improve the overall customer experience at every touch point in the customer journey, pre and post-sales. A solid CX strategy outlines defined goals and actionable steps to help analyze and optimize CX efforts to increase customer satisfaction overall.

Net Promoter Score 52

Net Promoter Score Customer Experience Omnichannel Effort Score 52

Eptica

JULY 25, 2018

Author: Taoufik Massoussi - Product Manager & Head of AI Given its importance, most organizations measure customer satisfaction, normally through Voice of the Customer (VoC) surveys. Analyzing at scale Brands interact with consumers millions of times every day. Published on: July 25, 2018.

Net Promoter Score 50

Net Promoter Score Metrics Insights Average Handle Time 50

NICE inContact

NOVEMBER 1, 2017

If your efforts aren’t optimally performing, it may be time to jumpstart a self-service transformation project in your contact center. Contact centers collect, store, and manage vast amounts of fundamental data to measure things like average handle time, number of calls, agent engagement, and other key-performance indicators.

Contact Center 0

Contact Center Call Center Average Handle Time Return on Investment 0

NICE inContact

NOVEMBER 1, 2017

If your efforts aren’t optimally performing, it may be time to jumpstart a self-service transformation project in your contact center. Contact centers collect, store, and manage vast amounts of fundamental data to measure things like average handle time, number of calls, agent engagement, and other key-performance indicators.

Contact Center 59

Contact Center Call Center Average Handle Time Return on Investment 59

Magellan Solutions

MARCH 20, 2020

An order taking call center is a service designed to handle calls and meet the communication needs of customers. Agents take orders, answer inquiries, and provide post-purchase customer service. It is available through web-based phone interactions, making transactions faster and more convenient. TALK TO US!

Call Center 52

Call Center Average Handle Time Return on Investment Customer Service 52

InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. Where Does the Data From Customer Experience Analysis Come From?

Insights 324

Insights E Commerce Customer Experience E-support 324

Talkdesk

SEPTEMBER 18, 2020

Promote better decision making Contact center agents come across multiple customer interactions that involve complex decision making. Deploy a consent-based co-browsing mechanism so agents can co-browse with customers and suggest how to fix a tech issue, thus reducing field cost and enhancing CX.

Management 116

Management Net Promoter Score Average Handle Time Contact Center 116