Average Handle Time Customer Service Strategies Exceptional Customer Service Sales 
ShepHyken
OCTOBER 1, 2023
In an age where products and services are often similar, it’s the memorable and positive interactions that truly distinguish one brand from another. My Comment: For those in the customer support world, this article is for you. Some companies look for low AHTs, hoping to manage more calls per hour or shift with a lower time.
Natalie Petouhof
SEPTEMBER 12, 2018
” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster !
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