TechSee

DECEMBER 2, 2020

Sharing a view of a physical document, agents can point to a particular line to clarify billing or contract issues, validate coupons, or view damaged goods prior to returns. Incorporating remote visual assistance into day-to-day operations helps: reduce customer effort and wait time. reduce costly truck rolls and product returns.

Net Promoter Score 109

Net Promoter Score Average Handle Time Contact Center Technology 109

Ecrion

JULY 17, 2019

Many businesses use a Net Promoter Score or similar customer metric as a way to understand customers’ overall perception of their brand. Tracking how your customers want to be contacted by you and then optimizing those channels is an important part of the enhancing customer ROI. Average reply time.

Metrics 55

Metrics Customer Service Call Center Net Promoter Score 55

Michel Falcon Experience

FEBRUARY 11, 2019

But, um, I, truth be told, I actually had one of the largest average handle times in the call center and I swear I, I pinpoint it to that I wasn’t going to be a call center guy forever. So I started documenting all these notes sitting in my cubicle and just wrote on these behaviors and traits.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

So I went ahead and Got Junk, we launched Net Promoter Score program complaint resolution systems, built customer centered training material for thousands of employees, and many other good things. It could be something like our net promoter score’s down, or response rates to net promoter score are down.

Culture 12

Culture 2019 Engagement Net Promoter Score 12