TechSee

MARCH 12, 2019

Average Handling Time (AHT) is decreased, since agents can work faster and more efficiently by utilizing effective decision support during each interaction. A customer whose issue was resolved in a timely manner and who does not have to call back usually is a happy customer, resulting in higher Net Promoter Scores (NPS).

White Paper 111

White Paper Contact Center Net Promoter Score Average Handle Time 111

CSM Magazine

FEBRUARY 11, 2021

How giving agents insights into their performance can boost Net Promoter Scores. In addition to documenting the strategies of three brand leaders, the ebook also links to video case study presentations from each organisation. These videos give further background and insights.

Net Promoter Score 59

Net Promoter Score Average Handle Time Download Document 59

TechSee

DECEMBER 2, 2020

Sharing a view of a physical document, agents can point to a particular line to clarify billing or contract issues, validate coupons, or view damaged goods prior to returns. Incorporating remote visual assistance into day-to-day operations helps: reduce customer effort and wait time. reduce costly truck rolls and product returns.

Net Promoter Score 109

Net Promoter Score Average Handle Time Contact Center Technology 109

Call Experts

APRIL 8, 2024

Average Handling Time (AHT): AHT measures the average time it takes for a call center agent to resolve a customer’s issue from the moment the call is answered to its conclusion. Customer Satisfaction (CSAT) Score: CSAT measures customer satisfaction with the service they receive.

Call Center 52

Call Center Net Promoter Score NPS Average Handle Time 52

TechSee

JUNE 11, 2019

Easier data verification: when visual proof is required, such as for billing disputes, promotional eligibility or warranty authentication, customers can simply show the agent their documents via their smartphone. KPI #3: Net Promoter Score (NPS). KPI #4: Average Handling Time (AHT).

Technology 117

Technology Customer Service Contact Center NPS 117

Call Experts

OCTOBER 19, 2023

Average Handling Time (AHT): AHT measures the average time it takes for a call center agent to resolve a customer’s issue from the moment the call is answered to its conclusion. Customer Satisfaction (CSAT) Score: CSAT measures customer satisfaction with the service they receive.

Call Center 59

Call Center Net Promoter Score NPS Average Handle Time 59

Playvox

APRIL 5, 2022

High scores on key metrics are the first measures of a high performance contact center. These include cost and efficiency metrics, such as first contact resolution (FCR) and average handle time (AHT). While metrics are important to track, it’s important to keep in mind that they represent a snapshot in time.

Contact Center 77

Contact Center Net Promoter Score Metrics Average Handle Time 77