Banking Consumers Innovation Online Experience 
SaleMove
MAY 26, 2020
Given the high expectations towards services we consume, and the examples of Netflix, Amazon and many others, it’s time to look at what some of these customer journeys look like today and where they are headed. When my friend joined a challenger bank a few years ago I didn’t really know much about them.
Magellan Solutions
JANUARY 24, 2024
From handling calls to offering FAQ-based responses, it’s an all-in-one package that adds value without breaking the bank. It remains at the forefront of innovative customer service. With a dedicated crew ready to answer calls, consumers get real-time responsiveness. It gives you the flexibility and efficiency you crave.
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Thunderhead
JULY 2, 2018
Part of a local movement to foster innovation and economic success, these societies were considered radical – far removed from the received wisdom that profit should be the key force driving financial institutions. And of course, these new online experiences must align with those provided so brilliantly ‘in branch’.
C3Centricity
APRIL 29, 2020
Fast forward a decade or so, and supermarkets are scrambling to catch up as start-ups in many developed countries are giving this new type of freedom to consumers. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. So what is a poor manufacturer to do?
C3Centricity
SEPTEMBER 14, 2020
Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Am I being naive?
Second to None
SEPTEMBER 20, 2018
Mobile devices have become a ubiquitous aspect of American consumer culture. They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience.
Oracle
APRIL 3, 2018
Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. In 2005, it was the first store to sell women’s shoes online in Brazil and from 2010 on it started to offer clothes and accessories, becoming more than a footwear business.
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