Remove internet-of-things-iot how-the-internet-of-things-will-change-the-future-of-marketing
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Doing Something Really Interesting in IOT Customer Experience or Cloud Customer Service? Apply for a SuperNova Award!

Natalie Petouhof

Are you using IoT to create great, new customer experiences. We want to hear your stories of using and developing: IoT. IoT and creating awesome Customer Experiences. IoT and creating awesome Customer Service (Field Service). Using IoT to deliver smarter Marketing. August 8, 2016 last day for submissions.

2016 40
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5 Ways Technology Will Transform the Concierge Landscape in 2018

John Paul

Here are five specific technologies that will change the concierge landscape this year. Bots can bring speed and efficiency to the concierge market, minimizing human error while still delivering a personal experience. Because of this, technology has remained been behind-the-scenes. Artificial Intelligence & Chatbots.

2018 45
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When Analytics Is the Answer Are You Asking the Right Questions?

Avaya

Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 billion in 2016 , to $41.5 It’s a huge, growing, global market fueled by ongoing innovation and seemingly endless opportunity. Why is the market potential so huge? And this is 2016.

2016 40