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Use DialogFlow Analytics And Training To Improve Your Chatbot Performance

kommunicate

If you have built a chatbot, or are considering building a chatbot, the name DialogFlow would have appeared right at the top of your Google Search bar. The post Use DialogFlow Analytics And Training To Improve Your Chatbot Performance appeared first on Kommunicate Blog.

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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience.

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How to Choose the Right Genesys Cloud Partner: Design, Implementation & Support Simplified

VDS

Selecting the right Genesys Cloud partner for your business is essential to successfully designing, implementing, and supporting the Genesys Cloud solution. Consider how the platform’s features align with your business goals and emphasize agent engagement and customer experience when making a decision.