InMoment XI

FEBRUARY 3, 2022

If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. Here’s what you need to know according to our data: What Is Most Important for the Gen Z Customer Experience & Employee Experience?

Employee Experience 529

Employee Experience Brands Social Media Customer Experience 529

InMoment XI

NOVEMBER 2, 2021

Sure, it’s great to see a boost in CX metrics like NPS , CSAT , and CES , but what really drives impact? We’ve packed this blog with information on each pillar, examples of programs who have found success in that area, and assets you can leverage to mirror that success in your own program. Look no further! 1: Customer Acquisition.

ROI 260

ROI White Paper Customer Retention Feedback 260

InMoment XI

NOVEMBER 15, 2022

The goal of a successful organization is to fully grasp what customers value—as well as dislike—regarding their experience with a business. The goal of a successful organization is to fully grasp what customers value—as well as dislike—regarding their experience with a business. What Is a Customer Satisfaction Survey?

Net Promoter Score 260

Net Promoter Score Effort Score Customer Satisfaction NPS 260

Wootric

SEPTEMBER 23, 2020

Now, you may be wondering… what is a good survey response rate? Now, you may be wondering… what is a good survey response rate? What’s more important than studying anyone else’s data is to figure out your own benchmarks for survey responses via different channels. Example of an in-app NPS microsurvey in Spanish.

Net Promoter Score 98

Net Promoter Score NPS Effort Score Multi-Channel 98

Wootric

NOVEMBER 24, 2020

This guide breaks down what every remote business needs to know about increasing engagement rates and building lasting customer relationships. If your website includes a blog, this will be a significant factor in the audit process. . Operating a business during a global pandemic is no easy feat. A Website Audit.

Customer Engagement 52

Customer Engagement Engagement Social Media E Commerce 52

ProProfs Chat

MAY 18, 2021

Through this blog, let’s explore the tips and tricks to tackle the confusion of every survey creator “How many questions should be asked in a survey?”. Through this blog, let’s explore the tips and tricks to tackle the confusion of every survey creator “How many questions should be asked in a survey?”. Target Audience.

Net Promoter Score 52

Net Promoter Score NPS Effort Score Feedback 52