Books Chief Customer Officer Customer Success E-support 
Comm100
SEPTEMBER 22, 2016
“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” Sometimes we learn important customer service skills through training, or through years of hard-earned experience. For Support Team Leaders. ” – Charles W.
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Wootric
MARCH 15, 2020
This may not hold true for every business we work with – Zoom, GrubHub, and the e-commerce toilet paper company Who Gives a Crap are having quite a moment. Budgets are being trimmed everywhere, and customer success and renewal conversations must be deeply empathetic to this. Step up your customer success initiatives.
ChurnZero
MAY 1, 2020
There’s still a dire need to keep pursuing your key initiatives (albeit revised), especially for Customer Success teams who play the most influential role in retaining business—the highest priority of every company for the foreseeable future. If a supporting point is only tangentially tied to your audience, get rid of it. .
Kayako
OCTOBER 23, 2017
That’s because so many departments are involved in the feedback process: Support receive it, marketers ask for it , and product managers solicit it, but few departments are held accountable for making use of feedback. For example, when I worked at Payfirma, the customer support team was put in charge of reducing churn.
SurveySensum
JULY 14, 2020
Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].
Gainsight
JULY 9, 2020
But I am also a Phoenician and always support the Arizona Cardinals, especially the amazing Larry Fitzgerald. As a development and content editor who specializes in customer success, I especially enjoy working with subject matter experts. In Customer Success, it is not uncommon for there to be turnover in employees.
Expert insights. Personalized for you.
72 
Let's personalize your content