Books Customer Experience Design Guest Experience Technology 
Storyminers
APRIL 24, 2018
Vacasa delivers a great guest experience. It depends on two things—their business design and their people. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. A consistent experience from place to place. TAKE-AWAYS.
Storyminers
FEBRUARY 2, 2016
Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. It naturally aligns the many clues (experience details) in the experience to be on brand.
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