How Operations Play a Role in Transforming CX with John Timmerman
Kustomer
FEBRUARY 18, 2021
He says: So we’ve got alignment between our brand positioning and the criteria for a selection of our talent, how we onboarded them in a very intentional way to orientate and co-locate them into our cultural values. The common thing would be the C-suite would say, “I don’t like my culture. I want to change it.”
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