BirdEye

OCTOBER 5, 2023

Brand perception refers to how consumers view, think, and feel about a company and its offerings. Brand perception is subjective and can be influenced by consumer expectations, preconceived notions, and a company's reputation. It shapes consumer behavior and impacts a brand's success.

Measurement 63

Measurement Brands Social Media Net Promoter Score 63

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. What we have compiled here is a list of today’s industry-leading customer service examples. Source: Chipotle.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Help Scout

MAY 21, 2019

Value propositions are used by every part of your business to help you communicate the value of your product, service, or overall business to your customers effectively. There are several key dimensions to include a value proposition, including: Relevancy — why should your customers care?

Hotels 40

Hotels Hospitality Travel Touchpoint 40

NetBase

NOVEMBER 21, 2019

In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. They use it to understand the consumer journey and ways to create relevant touchpoints, for sure, but that’s just scratching the surface. Consumer Experience Understanding & Planning. BrandZ Valuations.

Insights 40

Insights Social Media Consumers Brands 40

NetBase

NOVEMBER 21, 2019

In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. They use it to understand the consumer journey and ways to create relevant touchpoints, for sure, but that’s just scratching the surface. Consumer Experience Understanding & Planning. BrandZ Valuations.

Insights 40

Insights Social Media Consumers Brands 40