CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Align Your Brand Values. Social media gives you the opportunity to provide exceptional customer service like never before.

Social Media 93

Social Media Customer Service Exceptional Customer Service Loyalty Programs 93

SurveySensum

JUNE 1, 2023

This is not good, as detractors can bad mouth their experience with your business and damage the brand value. Step 3 – Identify your Sample Size and Survey Frequency Determine the frequency of the survey and the proportion of your customer base. Calculate your NPS Score What is a Good NPS Score?

NPS 52

NPS Retail Net Promoter Score Loyalty Programs 52

SurveySparrow

JUNE 28, 2023

Personalization acts as a catalyst to improve engagement, driving an uptick in customer satisfaction levels, fostering trust, and building a loyal customer base. When customers log in, they are greeted with product recommendations that are customized based on their browsing history, wish list, and past purchases.

Customer Experience 52

Customer Experience Healthcare Competitive Advantage E Commerce 52

SurveySparrow

MARCH 18, 2020

Revenue is not only the money that you get when a new customer comes in, but it is also based on the amount that you receive when existing customers upgrade or buy more from you. If Customer Lifetime Value is less than the money you spend on customers, then there is something drastically wrong in the way you do business.

Sales 52

Sales Management Net Promoter Score NPS 52

SurveySensum

FEBRUARY 20, 2024

Brand Example : Starbucks often surprises customers with free drink vouchers or extra loyalty points as a gesture of appreciation for their patronage. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Brand Example : Starbucks often surprises customers with free drink vouchers or extra loyalty points as a gesture of appreciation for their patronage. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

BirdEye

DECEMBER 8, 2023

Businesses can use this carpet cleaning marketing approach to directly share promotions, discounts, or limited-time offers with their customer base. It’s a direct and efficient way to communicate with your customer base, fostering loyalty and encouraging repeat business.

Marketing 59

Marketing Social Media Advertising B2B 59