CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Align Your Brand Values. Social media gives you the opportunity to provide exceptional customer service like never before.

Social Media 93

Social Media Customer Service Exceptional Customer Service Loyalty Programs 93

SurveySensum

JUNE 1, 2023

In today’s retail landscape, customer loyalty is a currency that’s hard to come by. Therefore NPS Benchmarking is a must-have weapon in your customer experience arsenal. This is not good, as detractors can bad mouth their experience with your business and damage the brand value.

NPS 52

NPS Retail Net Promoter Score Loyalty Programs 52

SurveySparrow

JUNE 28, 2023

It offers a unique, tailored experience that goes beyond a transaction, making customers feel valued and understood. By tapping into individual preferences and needs, personalization enhances customer satisfaction and boosts loyalty, influencing repeat business. Thereby enhancing customer satisfaction and loyalty.

Customer Experience 52

Customer Experience Healthcare Competitive Advantage E Commerce 52

SurveySparrow

MARCH 18, 2020

Revenue is not only the money that you get when a new customer comes in, but it is also based on the amount that you receive when existing customers upgrade or buy more from you. If Customer Lifetime Value is less than the money you spend on customers, then there is something drastically wrong in the way you do business.

Sales 52

Sales Management Net Promoter Score NPS 52

SurveySensum

FEBRUARY 20, 2024

Brand Example: Apple is renowned for its exceptional customer service, exemplified by its Genius Bar at Apple Stores. Highly trained and knowledgeable staff provide personalized assistance, troubleshooting, and support to customers, fostering a strong sense of trust and loyalty. Now, how to achieve that?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Brand Example: Apple is renowned for its exceptional customer service, exemplified by its Genius Bar at Apple Stores. Highly trained and knowledgeable staff provide personalized assistance, troubleshooting, and support to customers, fostering a strong sense of trust and loyalty. Now, how to achieve that?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

BirdEye

DECEMBER 8, 2023

With it, you get: Centralized platform to manage reviews across various online channels Reply and get real-time feedback from customers. Personalize your review replies with AI Monitor reviews on 200+ sites Translate reviews into English and translate your response in your customer’s language.

Marketing 57

Marketing Social Media Advertising B2B 57