Experience Matters

JANUARY 20, 2015

This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

BirdEye

FEBRUARY 23, 2024

It can be written and verbal communication, spanning various channels and formats. You can only have stellar customer communication through streamlined and effective business communication. External communication This involves interaction with clients, customers, suppliers, and other external stakeholders.

Communication 62

Communication Multi-Channel Culture Social Media 62

BirdEye

JANUARY 11, 2023

An effective way to convert social media followers into customers is to create valuable content and engaging experiences that convince followers to purchase your product or service. This gives your brand a personal touch and encourages followers to engage deeper, making them more likely to make the jump from follower to customer.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

FEBRUARY 12, 2024

In this blog, we’ll explore common approaches to multi-location social media management, key challenges, and proven strategies to streamline efforts and unify your brand voice across all your business’s social presences. Table of contents What is multi-location social media? Siloed reporting prevents holistic insights.

Social Media 57

Social Media Multi-Channel Demo Reference 57

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

DECEMBER 5, 2023

Set clear reputation objectives Decide on specific, achievable goals for your reputation management. This might be improving your review ratings or getting more positive interactions on social media. Regularly review and adapt your strategy Your reputation management plan should be flexible. How do you measure reputation?

Brands 108

Brands Management Social Media Feedback 108

BirdEye

DECEMBER 5, 2023

Set clear reputation objectives Decide on specific, achievable goals for your reputation management. This might be improving your review ratings or getting more positive interactions on social media. Regularly review and adapt your strategy Your reputation management plan should be flexible. How do you measure reputation?

Brands 62

Brands Management Social Media Feedback 62