Experience Matters

JANUARY 20, 2015

This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

BirdEye

FEBRUARY 23, 2024

It can be written and verbal communication, spanning various channels and formats. You can only have stellar customer communication through streamlined and effective business communication. You can create a transparent, informed, engaged workforce using internal newsletters, town hall meetings, and feedback channels.

Communication 62

Communication Multi-Channel Culture Social Media 62

BirdEye

JANUARY 11, 2023

This gives your brand a personal touch and encourages followers to engage deeper, making them more likely to make the jump from follower to customer. What are the benefits of social media for multi-location businesses? This will lead to more meaningful connections between the business and the customer.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

FEBRUARY 12, 2024

In this blog, we’ll explore common approaches to multi-location social media management, key challenges, and proven strategies to streamline efforts and unify your brand voice across all your business’s social presences. Table of contents What is multi-location social media? Siloed reporting prevents holistic insights.

Social Media 57

Social Media Multi-Channel Demo Reference 57

BirdEye

AUGUST 28, 2023

The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? Follower count: This represents the number of followers your social media channels have amassed at a set time. For the best possible success, work with influencers that align with your brand values.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

DECEMBER 5, 2023

Here are a few tools to aid in monitoring your small business reputation management strategy. Birdeye Birdeye is an all-in-one online business reputation management platform that helps multi-location businesses collect and manage reviews, interact with customers through various channels, and analyze customer feedback.

Brands 108

Brands Management Social Media Feedback 108

BirdEye

DECEMBER 5, 2023

Here are a few tools to aid in monitoring your small business reputation management strategy. Birdeye Birdeye is an all-in-one online business reputation management platform that helps multi-location businesses collect and manage reviews, interact with customers through various channels, and analyze customer feedback.

Brands 62

Brands Management Social Media Feedback 62