Brand Values Customer Journey Mapping Employee Experience Voice of Customer 
Russel Lolacher
JUNE 15, 2021
What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees? Employee engagement hovers around 9,000.
GetFeedback
MAY 9, 2019
Employee engagement : Employees have to be fluent in the company’s CX goal and strategy. They’re also empowered with the necessary tools and encouraged to actively contribute to the customer experience. And your programs and processes should reinforce customer connectedness.
Think Customers
DECEMBER 13, 2021
Start with research and journey mapping to create a visual representation of the path your customers take when they engage with your brand. You can also use data collection to build a more nuanced understanding for the “why” behind your customer journey maps.
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