Second to None

APRIL 26, 2018

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Brand Values 59

Brand Values Brands Leadership Voice of Customer 59

Second to None

MAY 15, 2018

To put it in a nutshell, brand equity can be defined as a value of a brand in terms of how customers perceive that particular brand and feel about it based on their experiences with it. However, saying that brand equity and brand value are synonyms would be a simplification.

Measurement 59

Measurement Brands Social Media Voice of Customer 59

Second to None

APRIL 2, 2020

The impact the pandemic is already having on consumer trust and willingness to purchase products from said trustworthy brands, according to the study. We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights.

2020 54

2020 Brands Government Consumers 54

Second to None

MAY 17, 2019

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

B2B 90

B2B Roadmap Brands Culture 90

Second to None

MAY 9, 2019

We adeptly design and manage mystery shopping, compliance, engagement and voice of customer solutions grounded in strategic relevance, program integrity and actionable insights. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

2018 86

2018 Social Media Consumers Banking 86

ijgolding

JUNE 9, 2015

Ability to recommend initiatives based on customer experience data. Ability to plan, implement, and manage change. Question 3 – Based on this information, on a score of 1 to 10 (1 being not at all and 10 being extremely), how well does your business unit adopt customer-centricity and how accountable is it?

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119