Remove Brand Values Remove Metrics Remove Roadmap Remove Voice of Customer
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6 ways to renew (and stick to!) your CX vows

Think Customers

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Modern customer expectations call for true omnichannel customer experiences.

Roadmap 52
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Wondering which metric to choose?

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Customer Experience Strategy: An A to Z Glossary

Lumoa

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Wondering which metric to choose?

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Wondering which metric to choose?

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Your Customer Experience is Superficial unless you have the “Q”

CX University

The open market impact was disastrous in brand value, perception, customer experience and trust. Involve customers, partners, and employees in the testing process: Add this to roadmap and delivery. This would mean customers (i.e. voice of customer), partners, and employees.

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The ROI of VOC: 7 Expert Insights from Paul Stevenson and Rick Denton

Thematic

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. Shifting the Focus of CX: From Sentiment to Value Rick Denton emphasized a fundamental shift in the CX landscape: "We're here to improve the outcomes.

ROI 62