InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Social Media NPS 260

Kustomer

FEBRUARY 18, 2020

Digital-first brands don’t have to deal with this problem. Every aspect of the online journey can be adjusted to meet customer needs, and with the right technology can be available to staff in a single view. To replace the experience of trying on makeup at a counter in a department store, Glossier creates an immersive, digital journey.

Online Experience 52

Online Experience Brands E Commerce E-support 52

Kustomer

FEBRUARY 18, 2020

Digital-first brands don’t have to deal with this problem. Every aspect of the online journey can be adjusted to meet customer needs, and with the right technology can be available to staff in a single view. To replace the experience of trying on makeup at a counter in a department store, Glossier creates an immersive, digital journey.

Online Experience 52

Online Experience Brands E Commerce E-support 52

Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. Brands must stay on top of CX trends. AI re-imagines customer experiences and end-to-end customer journeys. The result?

2021 140

2021 Customer Experience E-support Omnichannel 140

Inbenta

JULY 5, 2021

How might inaccurate or irrelevant results affect your experience? For visitors to your web or e-commerce site, search results must be relevant and accurate. In this case, none of the results is particularly what she’s looking for and requires an additional step—like calling or emailing customer support—for help. Probably not.

E Commerce 64

E Commerce Customer Experience E-support Banking 64

C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. It will be a brand new world, but it will still be deeply enriching.”

2020 52

2020 Brands E Commerce Travel 52