CSM Magazine

NOVEMBER 23, 2020

That’s why it’s so important to actually talk to people and use their feedback to improve your service. Be More Customer-Friendly Online. Nowadays, the virtual side of a company is as important as direct interactions with its customers. With careful selection and the right management, a customer board can be of great help.

Customer Satisfaction 59

Customer Satisfaction Advertising Customers Customer Centricity 59

Kerry Bodine

MAY 11, 2020

Your organization has likely changed at least part of the way it operates over the past several months. That might have involved: Products: As I mentioned in a previous post , we’ve seen many different types of organizations — ranging from distilleries to fashion brands — pivot their production lines to create the products we need now.

Customer Experience 122

Customer Experience Fashion Government Call Center 122

Kustomer

SEPTEMBER 3, 2020

Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

ChurnZero

AUGUST 13, 2021

[A] Anika: A lot of communities start from you wanting to get your customers engaged and having them talk to each other. But when you are starting a community strategy, and you are thinking of launching a community, remember that it takes a while for any customer base to start engaging in a community. They write in your voice.

Customer Success 98

Customer Success Webinar Communication Interaction 98

LiveChat

FEBRUARY 10, 2017

I could give you thousand reasons why amazing customer service is worth the effort. For example, better customer service is cheaper than any advertising, happy customers become your brand advocates, bringing others with them and people are more likely to buy from you. Amazing customer service should be your mission.

Customer Experience 60

Customer Experience Customers Communication Feedback 60

ChurnZero

AUGUST 13, 2021

[A] Anika: A lot of communities start from you wanting to get your customers engaged and having them talk to each other. But when you are starting a community strategy, and you are thinking of launching a community, remember that it takes a while for any customer base to start engaging in a community. They write in your voice.

Customer Success 52

Customer Success Webinar Communication Interaction 52

ChurnZero

JANUARY 28, 2022

Collect feedback and adapt. I’ve had the pleasure of working with some incredible teams during my time in Customer Success. Playing show-and-tell with your new software too early can lead to extraneous feedback, unclear expectations, and a headache for you. Collect Feedback and Adapt. Your team’s feedback is invaluable.

Document 98

Document Feedback Customer Success Call Recording 98