Kustomer

JUNE 17, 2021

A proactive approach gives companies a huge advantage over the competition because it shows the customers how much the brand cares about their experience and what they’re willing to do to keep them around for the long haul. Employee Experience: The Missing Ingredient. This is just as important as CX in many ways.

Sales 99

Sales Employee Experience NPS Banking 99

CX Journey

OCTOBER 5, 2017

I was recently asked for suggestions on how to prevent different business units and divisions from becoming complacent when they are performing well based on their customer experience metrics. Here's what happens and why your work is never done: Expectations change. What delights customers today may not delight tomorrow.

Innovation 51

Innovation Competitive Advantage Metrics Culture 51

Qualtrics

MARCH 19, 2020

Five Principles For Making Changes To Your XM Program. As you think about making changes to your XM efforts (including Customer Experience, Employee Experience, Product Experience, and Brand Experience), here are some principles to keep in mind: Show humanity. Not necessarily.

Airlines 56

Airlines Metrics Healthcare Feedback 56