InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.
BlueOcean
FEBRUARY 7, 2019
Changing this approach and perspective is the first step in becoming a brand that your customers love. What one metric best reflects the state of your customer experience? The more loyal those customers are, the more they buy. Data is the GPS Mapping Your Customer Experience. But where do we start?
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CSM Magazine
JUNE 12, 2015
Net Promoter Score (NPS) – How likely is your customer to recommend your company to a friend or colleague? It’s the simple question that gets to the heart of where you stand with customers. It’s critical to know the tangible value of your promoters to the overall lifetime customer value.
CloudCherry
MARCH 19, 2018
Merely investing in a Customer Experience Management tool doesn’t suffice. When you’re investing in CX, it’s because you want to improve customer loyalty, retention, and ultimately be successful as a brand in the long run. How can brands ensure that their CX initiatives are linked to value?
CloudCherry
MARCH 19, 2018
Merely investing in a Customer Experience Management tool doesn’t suffice. When you’re investing in CX, it’s because you want to improve customer loyalty, retention, and ultimately be successful as a brand in the long run. How can brands ensure that their CX initiatives are linked to value?
BlueOcean
OCTOBER 6, 2020
Are their values still clearly aligned with your brand? Let’s face it: Contact center metrics that measure customer service as if it’s some kind of race (think Average Handle Time) are frankly table stakes. How do those NPS and CSAT scores look? What Service Level Metrics Are Most Relevant to Your Business Now?
Bold360
MAY 26, 2020
The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. Providing great CX increases customer loyalty and lifetime customer value, which directly impacts the bottom line.
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