Customers That Stick

SEPTEMBER 18, 2014

Here’s a look at how to target Millennials effectively through loyalty programs. A recent study by Bond Brand Loyalty found that nearly 70 percent of those surveyed said they’d change where they shop because of the presence of a quality loyalty program, indicating that Millennials are highly responsive to retailer loyalty programs.

Loyalty Programs 133

Loyalty Programs Loyalty White Paper Social Media 133

ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

White Paper 70

White Paper Article 2022 Customer Service 70

Currency Alliance

FEBRUARY 15, 2018

Retail brands can be saved; but not by conventional retail strategy. Tesco had once been considered a market leader in launching its loyalty program. We help consumer-facing brands revolutionise their loyalty programs, maximising participation by customers, and earning of data by businesses. xi] [link].

Retail 110

Retail Brands Banking 2015 110

Comm100

JANUARY 21, 2020

Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. The same report reveals that 79% of millennials are more inclined to buy from brands that have a mobile-responsive customer support portal. White Paper.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Comm100

JANUARY 21, 2020

Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. are more inclined to buy from brands that have a mobile-responsive customer support portal. This post is the second of two that are based on our Omnichannel white paper.

Customer Journey 84

Customer Journey Social Media B2C Omnichannel 84

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. White Papers. Branding and Design Techniques. Loyalty Programs. Try creating materials like: Seminars/Webinars.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

ShepHyken

MARCH 31, 2018

According to Bain and Company, research from 2011 indicates that when brands engage or respond to customer requests over social media, those customers spend 20-40% more on average. SocialSprout’s research claims that 89% of social media messages from brands go ignored. Humor done well can endear your brand to customers and go viral.

Social Media 87

Social Media Customer Service Marketing Airlines 87