ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.
Magellan Solutions
AUGUST 5, 2021
Looking for the right call center ph softwares for your call center business? With hundreds of business process outsourcing companies Philippines tools available, finding the best ones for your call center can be confusing. 5 Essential Tools For Call Centers In Manila Philippines. Auto Dialers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
MARCH 12, 2021
Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Omnichannel.
NICE inContact
JANUARY 24, 2019
You can route calls based on geography, real-time call center KPIs such as current service level, and other criteria. . And take advantage of Call Recording functionality to identify additional self-service options that could help you divert even more calls away from expensive live agents. .
NICE inContact
SEPTEMBER 20, 2019
Features like Workforce Management , Call Recording and even call advanced reporting functions like call tracking metrics are more easily accessible in a cloud environment. But moving those functions to cloud is really just the beginning of the advantages gained in a cloud environment.
Inbenta
MAY 7, 2021
Omnichannel and multichannel strategies offer plenty of opportunity for learning about customers. Inbenta’s augmented agent solution integrates into call center software to streamline agent productivity with excellent speech-to-text functionality. These types of software can also help reduce customer service response time.
NICE inContact
SEPTEMBER 23, 2019
Call recording software is a foundational component of contact center operations but often under valued and taken for granted. It is critical that contact centers become intimately familiar with these regulations and select the right recording software to maintain compliance. Call Analytics.
Expert insights. Personalized for you.
52 
Let's personalize your content