CloudCherry
OCTOBER 25, 2018
On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? But now, as life is becoming more complex, consumers are even more driven by convenience and ease. Now, Pizza Hut tracks three big drivers of the customer experience. “We
CloudCherry
DECEMBER 1, 2018
On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? But now, as life is becoming more complex, consumers are even more driven by convenience and ease. Now, Pizza Hut tracks three big drivers of the customer experience. “We
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
MARCH 12, 2015
Have you ever abandoned an online chat because it was taking too long so you could sit on hold for five minutes or more with a call center. For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. Please click here to learn more.
Beyond Philosophy
OCTOBER 28, 2014
Transactional companies might also have a motive to improve the productivity, by tracking stats like how many calls are answered and the average call time per Customer. In many cases, they will also use a Call Center script. Colin is an international author of four best-selling books and an engaging keynote speaker.
Clarabridge
MAY 2, 2017
More than 350 of the top CX professionals and inspirational thought-leaders from around the world have gathered at the iconic Fontainebleau Hotel to discuss the latest industry trends shaping Customer Experience Management (CEM) and Social Customer Service.
Beyond Philosophy
MAY 14, 2015
While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. Source: North American Consumer Technographics Customer Life-Cycle Survey 1, 2014, Forrester.com.). As many as 2/3 of Customer service interactions will occur without human-to-human contact.
ENGAGE.cx
JULY 9, 2015
The constantly evolving technology landscape has empowered brick-and-mortar retailers to rethink traditional business models, thus creating new opportunities to capitalize on consumer desire for experience and make in-store visits more human and personalized. Retailers must find ways to bridge the gap between offline and digital channels.
Expert insights. Personalized for you.
170 
Let's personalize your content