Call Center Contact Center Customer Experience Design Workshop 
Myra Golden
JUNE 2, 2016
There are definite tactics, deployed strategically, that will position any customer service professional to create calm, defuse anger and assertively control conversations. In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido.
Myra Golden
JUNE 2, 2016
There are definite tactics, deployed strategically, that will position any customer service professional to create calm, defuse anger and assertively control conversations. In this special online workshop Myra reveals the 5 Conversational Aikido principles she has adapted from her 15-year study of the martial art Aikido.
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Myra Golden
JANUARY 15, 2019
If only I could facilitate workshops in leggings and ballet flats! I have respected Brad’s work in the contact center industry for years. Our call center set was so cool. Our call center set was so cool. Donovan handles his demanding customers with ease using the scripted techniques.
Heart of the Customer
DECEMBER 4, 2014
” ———— These are all actual quotes from employees we’ve worked with while leading customer experience workshops. Training customers is a losing proposition. The CEB reports that 58% of callers to your contact center started out on your website. Customers form an.
Stella Connect
JUNE 5, 2017
Hiring for Retention: Building Blocks for Staffing your Contact Center for the Next Generation (Master Class). Director Consumer Care Center, Banner Health. Few contact center issues are more pressing (or costly) than employee churn. VP Customer Experience Design, AARP. 5 Must-See Sessions.
SurveySensum
JULY 14, 2020
He also founded a purpose-driven company, Customer Imperative, that focuses on helping B2B SaaS to retain customers, grow revenue, and scale customer success and Gain Grow Retain, a community for customer success leaders to share their work, collaborate and grow their careers. LinkedIn : [link]. Website : [link].
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