How to Give a Customer Bad News with Surprising Confidence (and without negative backlash)
Myra Golden
SEPTEMBER 17, 2020
We have to give customers a lot of bad news these days. ” “We’ve temporarily closed a number of our call centers for the safety of our employees. As a result, we are no longer supporting customers over chat.” “No, we can’t cover your machine that is 12 years past warranty.”
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