Interactions

APRIL 16, 2024

A dedication to understanding your customers ensures that every interaction is personalized and purposeful, alleviating the pain of lengthy wait times and ensuring each conversation is met with effective, personalized assistance. Failing to invest in customer care risks customers seeking it elsewhere.

Customer Care 62

Customer Care Omnichannel Metrics Innovation 62

ShepHyken

OCTOBER 20, 2017

At Genesys, we make customer experience management systems that use assistive AI development — we call it “blended AI” and have personified it as “Kate.” Kate aims to augment the capabilities of call center agents and customer service/helpdesk personnel.

Blog 87

Blog Call Center Contact Center Omnichannel 87

Call Experts

NOVEMBER 12, 2021

A contact center helpdesk phone line is a customer service tool that gives you more control over answering questions and troubleshooting problems. By fielding calls from customers, a call center helps you reduce the number of inbound ticket requests and gives you more time focused on innovation instead of operations.

Customer Service 98

Customer Service Contact Center E-support Customers 98

Lithium

JUNE 11, 2019

The advent of bot-driven digital customer service is driven not just by the efficiency and cost cutting that bots promise, but by consumer demands for faster, more personalized, responsive service. But it’s not just about overhauling customer service. Agile, creative digital customer service solutions.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

The advent of bot-driven digital customer service is driven not just by the efficiency and cost cutting that bots promise, but by consumer demands for faster, more personalized, responsive service. But it’s not just about overhauling customer service. Agile, creative digital customer service solutions.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

The advent of bot-driven digital customer service is driven not just by the efficiency and cost cutting that bots promise, but by consumer demands for faster, more personalized, responsive service. But it’s not just about overhauling customer service. Agile, creative digital customer service solutions.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

ShepHyken

NOVEMBER 21, 2017

AI Fuels Virtual Assistants in the Customer Service World. Shep Hyken Interviews Robert Weideman on the Merging of AI and Customer Service. How would you like to utilize innovative technology that makes your business more efficient in order to create better customer interactions?

Call Center 49

Call Center Interaction Customer Service Connections 49