Beyond Philosophy

MAY 18, 2023

EQ is also a crucial part of your customer experience design and delivery. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. EQ Realm #5: Managing Relationships Our recent podcast on customer engagement touches on this topic, too.

Management 78

Management Leadership Events Customer Service Representative 78

Beyond Philosophy

MARCH 12, 2015

Have you ever abandoned an online chat because it was taking too long so you could sit on hold for five minutes or more with a call center. What we need now is more action to address irrationality in Customer Experience design to include how it makes our Customers feel.

CEM 166

CEM Customer Centricity Customer Experience Management Customer Retention 166

Myra Golden

DECEMBER 9, 2019

This is the 7-point call strategy I use when my work is to improve the telephone customer experience in a call center. The lead-in , step 1, gets calls started on a positive note. Steps 2-6 are how to handle the body of the call in a friendly and warm way. Open with a lead-in.

Customer Experience 52

Customer Experience Workshop Call Center Customer Service Training 52

Michelli Experience

NOVEMBER 14, 2017

That’s the power of customer experience design resulting in a “signature moment” that enhanced the Dairy Queen Fan Experience. As I worked with Garbanzo’s first CEO Alon Mor and his team in the early days of their brand development, the focus was not on the product handoff but the arrival experience.

Brands 45

Brands Hotels Magazine Leadership 45

Michelli Experience

MARCH 25, 2016

Infinit-O ) , an ISO-certified BPO company that caters inbound call center, finance and accounting and healthcare outsourcing to SMEs. One thing’s for sure, it’s a tool that modern companies should be taking advantage. _. Alleli Aspili is a Senior Specialist for Business Development in Infinit Outsourcing, Inc.

Entertainment 45

Entertainment Customer Service Social Media Healthcare 45

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 29, 2016

Customer retention is most effective when you remain top of mind and valuable to your consumer using data points and e-commerce triggers. In my customer-centric benchmark research, one of the top indicators of business performance leaders is being highly effective at “closing the loop on customer feedback.”

B2C 49

B2C Customer Retention Brands Social Media 49