Call Center Customer Relationships Customer Service Strategies Leadership 
Brad Cleveland Blog
JANUARY 15, 2021
Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. In this video, I’ll discuss five common pitfalls when developing strategies.
Brad Cleveland Blog
JULY 8, 2021
When developing a customer service strategy, the final step is to innovate and align. How do you keep day-to-day operations and every decision aligned with your customer service vision? Where are the opportunities to get even better?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Brad Cleveland Blog
JULY 8, 2021
When developing a customer service strategy, the final step is to innovate and align. How do you keep day-to-day operations and every decision aligned with your customer service vision? Where are the opportunities to get even better?
Brad Cleveland Blog
JANUARY 15, 2021
Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a … Continue reading → The post Customer Service Strategy: Avoid Common Pitfalls appeared first on Brad Cleveland. .” He makes a great point.
Brad Cleveland Blog
APRIL 3, 2024
Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly.
Win the Customer
DECEMBER 29, 2015
Metro Bank’s customer experience speaks for itself. Its call center is always open and is staffed 24/7/365. Call them on Christmas, Thanksgiving, or Easter and you’ll speak to a live human being ready to help with anything a customer needs. Coin Counting Machines to Make Things Simple for Customers.
Talkdesk
APRIL 28, 2016
We have new metrics like Net Promoter Score and Customer Effort Score that illustrate a renewed interest in the customer. We have new thought leadership coming out every day extolling the virtues of customer service , declaring how we should be approaching the subject and warning of the dangers of ignoring it.
Expert insights. Personalized for you.
49 
Let's personalize your content