ShepHyken

JANUARY 29, 2021

Keeping your customer agents aware of this fact goes a long way to making customer experiences pleasant. While it’s near impossible to know every customer the way you know your peers, you can use call center software to bridge the gap. It can also assign their session to an agent capable of assisting them.

Contact Center 93

Contact Center Call Center Seminar Article 93

Myra Golden

JUNE 1, 2015

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes . Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden.

Customer Service 91

Customer Service Customer Service Training Seminar Return on Investment 91

Myra Golden

AUGUST 1, 2016

Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate. Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year.

Seminar 69

Seminar Webinar Download Customer Service 69

Myra Golden

AUGUST 1, 2016

Unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – for a flat affordable rate. Member Benefits: Unlimited attendance to Myra’s live web seminar series for one year.

Seminar 61

Seminar Webinar Download Customer Service 61

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Customer-facing employees in any industry. Customer-facing employees in any industry. Call centers.

Customer Service 40

Customer Service Seminar Customer Service Training Customers 40

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 52

Customer Service Customer Experience Magazine Books 52