Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. million people employed by call center outsourcing Philippines. .

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

TechSee

AUGUST 14, 2018

This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.

Contact Center 95

Contact Center Average Handle Time Virtual Agent Call Center 95

PK

APRIL 16, 2020

Modern fintech initiatives are challenged to balance innovation with security and costs while delivering high-performance products and services. Citi has recently implemented virtual agents in its call centers, in a move to provide quicker service to more of their customers.

Financial 52

Financial Consumers Banking Virtual Agent 52

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

2018 84

2018 Customer Service Multi-Channel Document 84

CSM Magazine

JUNE 12, 2020

While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52