CSM Magazine

FEBRUARY 25, 2020

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. The solution is smooth and easy to implement, which is a good example of Puzzel’s flexible and innovative solutions. ” About Puzzel.

Insurance 59

Insurance Contact Center Virtual Agent Innovation 59

CSM Magazine

MARCH 18, 2021

However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock. For example, in the case of home insurance, this happens when there is severe weather. There are dozens of useful applications.

Customer Service 75

Customer Service Virtual Agent Contact Center Insurance 75

TechSee

AUGUST 14, 2018

For example, when troubleshooting, the IDSS has to analyze device status, connections or cables, or even evaluate damage for insurance Relying on inputs generated by an untrained consumer and conveyed to an agent in spoken or written language often results in errors. Visual IDSS – Transforming Contact Centers of the Future.

Contact Center 95

Contact Center Average Handle Time Virtual Agent Call Center 95

PK

APRIL 16, 2020

Modern fintech initiatives are challenged to balance innovation with security and costs while delivering high-performance products and services. Citi has recently implemented virtual agents in its call centers, in a move to provide quicker service to more of their customers.

Financial 52

Financial Consumers Banking Virtual Agent 52

Magellan Solutions

JULY 29, 2021

The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. Overloaded service agents. .

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

Forrester's Customer Insights

MARCH 10, 2021

This is steadily changing distribution patterns within the industry towards embedded finance – a world of connectivity, financial services meeting the needs of customers in the moment, in cars, in virtual agents, in shopping apps, in online marketplaces. If you are asking […].

Virtual Agent 48

Virtual Agent Financial Connections Technology 48

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

2018 84

2018 Customer Service Multi-Channel Document 84