CEM Hospitality Interaction Touchpoint 
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.
PeopleMetrics
MARCH 1, 2018
You don't know which touchpoints need improvement. Touchpoints are simply ways that you interact with customers. If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. Churning them.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PeopleMetrics
DECEMBER 5, 2017
Your customer experience management (CEM) system is up and running. As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. A great example comes from one of my hospitality clients.
ENGAGE.cx
JULY 23, 2015
Today’s customer is “always on”, they are both empowered and fluid with their touchpoints creating a tremendous new pressure for your business. Employee Empowerment: your employees are involved at every touchpoint of your customers journey, empower them in the moment with relevant customer data at every opportunity whether online or in-store.
Experience Matters
APRIL 7, 2015
they expect companies to have a connected view of these different channel interactions, but organizations aren’t always equipped to do this, and as a consequence, they are often challenged to understand customer needs at any point in time. “Confirmit has once more managed to produce a remarkable new version of Horizons.
Expert insights. Personalized for you.
260 
Let's personalize your content