Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. CEM is no different, but tracking metrics alone is not a strategy.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

eglobalis

OCTOBER 1, 2017

Over the past several years, the field of customer experience management has matured, we are seeing more and more companies recognize its importance as a key ingredient in building and maintaining customer loyalty, retention, engagement, measuring with the right KPIs and metrics. Workshops of the best CX community around the globe.

Customer Experience Professionals 61

Customer Experience Professionals CEM Customer Experience 2011 61

Strativity

JUNE 10, 2014

The CEM Maturity Assessment Model evaluates your company’s progress on the customer experience journey across the five core customer experience components: Customers, Employees, Strategy, Measurement, and Organization. Enter to Win a Free Workshop on Customer Experience Management . Click here to register.

2014 52

2014 CEM Workshop Culture 52

Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on: . About the CEM Certification Program.

2014 40

2014 Customer Experience Management CEM Customer Experience 40

Ian Williams

APRIL 29, 2016

However following a recent re-tweet of my original post by my very good friend Steve Sullivan at Channel Doctors , the ensuing discussion reminded me of a workshop I ran a few years ago with the UK subsidiary of a major German car manufacturer. Everyone does… What’s your reputation measured against? Everyone laughed.

Customer Experience Professionals 94

Customer Experience Professionals Telecommunications Customer Journey Mapping Brands 94

ReviewTrackers

AUGUST 6, 2020

The ReviewTrackers Academy’s Customer Experience Management Training and Certification starts with an in-depth background of CEM, examples of corporate success, and the metrics behind that success. VAT) while the workshop-based course is currently $2,300+ (exc. The Professional Academy: Digital Marketing. Website: [link]. Cost: Free.

Marketing 114

Marketing Social Media Advertising Workshop 114