Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets.

Wireless 180

Wireless Telecommunications NPS Chief Customer Officer 180

Tricia Morris

JUNE 19, 2015

While many brands and organizations are stepping up and keeping up when it comes to multichannel customer service , it’s the transition between channels where service often stumbles, causing extra frustration for customers, even those who wanted to save time and effort by serving themselves. And Greater Customer Satisfaction.

Customer Service 77

Customer Service Chief Customer Officer Wireless Webinar 77

Tricia Morris

NOVEMBER 6, 2015

Microsoft general manager of service engagement Bill Patterson recently participated in an interview for a new GovLoop Customer Service Playbook for Government featuring Forrester Research Senior Analyst Rick Parrish, General Services Administration Chief Customer Officer Phaedra Chrousos, and more.

Government 81

Government Customer Service Social Media Chief Customer Officer 81

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. This is a motivated, service-led company, and they are striving to make the experiences easy for their consumers. This conversation originally appeared in Opentalk magazine.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. This is a motivated, service-led company, and they are striving to make the experiences easy for their consumers. This conversation originally appeared in Opentalk magazine.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Most recently, he was named one of Campaign US ’ Digital 40 over 40.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Most recently, he was named one of Campaign US ’ Digital 40 over 40.

Customer Service 52

Customer Service Customer Experience Magazine Books 52