Chief Customer Officer Culture Customer Journey Customer Journey Mapping 
Customer Bliss
SEPTEMBER 11, 2018
In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. I recorded this video on my way back from a customer session, where we spent two hours just defining the first version of the customer journey stages. Want to see more videos from me?
Customer Bliss
NOVEMBER 28, 2017
How do you transform the culture and operations of your company to benefit the lives of your customers? Use the Customer Journey Map As a Tool to Measure Success. Everyone involved had to understand how the business flows from a customer’s point of view. .
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Customer Bliss
JULY 26, 2016
Welcome back to The Chief Customer Officer Human Duct Tape Show. In this episode I speak with Renee Cacchillo, who is the Senior Vice President of Customer, Brand and Technology at the Safelite Group. ” Operational performance and people performance can be aligned better via this type of customer journey mapping.
Customer Bliss
APRIL 23, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Look for language around leadership engagement, culture, and that your role is defined beyond tactics. What are things you would always do for customers?”
Customer Bliss
JANUARY 3, 2018
Have you listened to The Chief Customer Officer Human Duct Tape Show ? From customer journey maps , to defining the CCO role , B2B CX , Startup CX , and more – you’re sure to find wisdom to guide your customer experience transformation or improvement needs.
Customer Bliss
NOVEMBER 3, 2016
The power of the customer room: Visual storytelling. Grab a hard copy of my book Chief Customer Officer 2.0 and flip on over to page 175. The customer room is set up as an experience. It’s a way for your leaders and organization to step through customers’ lives. Aided listening.
Customer Bliss
MARCH 8, 2018
I found it interesting to hear that Charlotte took this approach, especially considering that more articles are being written about integrating marketing and customer service. Formalize Customer Research and Build a Customer Journey Map. As the customer, what are you experiencing?”
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